I am sick and tired of ISTA -- "...the world's leading company in the metering, billing and management of energy, water and ancillary costs..." that has institutionalized unfair and deceptive billing practices.
- My apartment complex in Seattle used ISTA for billing and no matter how early I sent my payment ISTA never credited my payment correctly on the next bill. Always saying I hadn’t paid on the next bill because their screwed up accounting system. And making me use a calculator EVERY month to subtract out my ALREADY PAID ON-TIME amount.
- Next I move into a condo in Bellevue and every they SEND US THE BILL LATE demanding payment within a day or two of receiving the invoice in the mail. Case in point, I just received the bill on January 29th with the amount due on February 1.
These guys have lousy customer service and a horrendous track record of trying to cheat their customers.
Just a few of the long list of complaints turned up by a Google search on "ista complaints"...
http://www.complaintsboard.com/complaints/ista-north-america-c323715.html
http://www.complaintsboard.com/complaints/amco-and-ista-ripping-off-their-tenants-c155905.html
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Maybe they must put up a centralized payment center then their billing system must go online also for the convenience of their customers.
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Nice loool
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Thanks,
David
I too have been on ISTA about their billing practices. I pointed out to them the innaccuracies in their calculations and got the "lame " response. I have reported them to BBB where they again made a "lame" attempt at explaining their methodology. It got to the point where I believe they flagged me and refused to have contact with me. The plus side, they folded their operation here at Regency Oaks in Fern Park Florida. The bad side, is that they apparently are used to this and simply yransferred the accounts to yet another company that does the same thing, but this time they are trying to say they have no responsibility over the meters. Problem is that I know they have to get those meter readings from somewhere, and it's not coming from a hub here on the property. This kind of swindling and obfuscation needs to stop. Any thing I can do help the cause, please contact me.
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